New Portal Enhancements (6/19/2020)

Dear Manufacturer Partner,

New features have been added to your FEI portal! Your account now has increased security measures and enhanced report scheduling features. Below, you will find a brief overview of each new feature:

1. One Time Password (OTP) login – You may have seen this before on other websites you use, like your bank’s online portal. To protect your FEI  account, every 30 days, a new security code will be sent to the email address associated with your account. Upon receipt, enter the code, and you will be logged into your account.

*Make sure you click ‘Remember this device for 30 days’. If you do not, you will be prompted to enter a new security code each time you log into your account.
 

2. Account Expiration After 45 Days – As another security precaution, your account will lock after 45 days of inactivity. Don’t worry! We will send reminders 2 weeks, 1 week, and 1 day before your account is locked.  If your account becomes locked, the next time you attempt to log into the portal, you will receive an email with instructions to unlock your account. If you don’t receive this email, please contact our support team.

* If your account is locked, you will still receive any automated reports that you currently receive.

3. Account Lockout After 3 Failed Password Attempts – After an incorrect password is entered 3 times, your account will be locked for 10 minutes. Once 10 minutes passes, you will be able to re-try your password. Please contact our support team if you are still having trouble entering your account.

* If you can’t remember your password, make sure to click the Forgot Password button to reset your password.

4.  Renew Report Schedules – You may have noticed a new button in your account. This button provides a quick way to edit, update, and run scheduled reports. To get started:
   1. Click on the  button within the ‘My Reports’ page. This will bring you to the Report Schedule Maintenance page.    
   2. Renew a report – If your report is going to expire in 28 days or less, your report will be highlighted in red (shown in screenshot below). Click the checkbox next to your report, then click ‘Renew Schedules’ to extend your report’s expiration date. You can select multiple reports at once by clicking the top checkbox (shown in screenshot below).

* This is only applicable to reports that are expiring in 28 days or less.

3. Edit a report – If you want to edit the frequency of a report, the report recipient, or other delivery options, click on the number under the Edit Schedule column. A pop-up window will appear allowing you to edit your report schedule.

4. Run a report – You can run any scheduled report from this page. Click the number under the Run Report column to view your report pickers and run your report.

If you have any questions, please contact our support team.

Thank you for your continued partnership,
Retail Insights, LLC